Most answers can be found in our Frequently Asked Questions section below. Can’t find an answer in the FAQ? Contact us by filling out a support request.
Our campaign ordering system begins with you entering your business name and location, and our business look-up will return you a set of business data we can use to build your advertisements. Verify or correct any data, than continue for one click ad creation or upload your existing creative. Our One-Click AdCreator instantly makes web and mobile advertisements in four standard sizes. You can select from multiple ad styles; edit destination links, adding or removing links such as Facebook, Twitter, Google+, Maps;and change images, text and more.
Your advertisements are then displayed across Microsoft Advertising and partner sites like MSN, Skype, Outlokk.com, MSNBC and others. Mobile ads will be shown in mobile sites and apps including Microsoft's where available. Your advertisements will automatically recommend local cities within your vicinity. MAXdisplay will in the Microsoft Ad Exchange and mobile exchange of AppNexus for users who are in the targeted geography and publishers in the MAXdisplay network. Impressions and clicks are recorded in performance reports which are updated multiple times per hour and accessible from the advertisers account page.
MAXdisplay offers affordable for campaigns under $2,000 per month on a Pay-for-Impression basis (or CPM). A CPM is the cost to display 1,000 advertisements on the MAXdisplay network, which includes web and mobile.
For those advertisers preferring daily budgets and flexible schedules, we recommend MAX Custom Daily, and this program can be purchased on a CPM or Cost per Click (CPC) basis. Most advertisers prefer the discounts offered in our MAX Starter, MAX Standard and MAX Premium Packages.
Your account is set up with an initial credit limit of $50. If you reach your credit limit before the end of 30 days, your credit limit is raised in increments. Your initial credit limit of $50 is first increased to $250 and then to a final level of $500. Your account is charged when your balance reaches a credit level, or every 30 days; whichever happens first. A new billing cycle begins at that time.
Example: On August 1st, Melissa opens a new account and starts accruing costs. On August 5th, Melissa hits her initial $50 credit limit and is billed for the amount accrued. Melissa's credit limit is now raised to $250 and a new billing cycle begins. On August 25th, Melissa reaches her $250 credit limit. Melissa is charged for the amount accrued and her credit limit is increased to $500. Melissa's next payment will be due on September 25th or when she accrues charges in excess of the final $500 credit limit; whichever occurs first.
You may stop your promotions at any time. After you stop your promotions, your credit card account will be charged for any remaining amount you owe within 30 days for those purchasing MAXdisplay monthly packages. After that, your credit card will no longer be charged unless you re-start your promotion or create and run a new promotion. You are fully responsible for paying for all advertising services; however, if your credit card is erroneously charged, you are entitled to receive a full, prompt refund of any amounts charged in error. Please contact our customer service department if you have any questions or concerns regarding credit card billing and refunds.
To make changes to your promotion details or the appearance of your ad, log in to your account to find your active promotion and click on Edit link below it. Once the Edit window opens, you will be able to change the creative, targeting, budget, and duration of your promotion. If you make changes to your creative, your changes will take effect as soon as the editorial staff has reviewed and approved your changes.
Your login name is the e-mail address you used when booking for your first campaign/opening your account. If you forgot the password to your account, just click the Login link in the top right corner at http://max.ipromote.com then click the Forgot Your Password link under the login box. Type in the e-mail address you used to create your account and click the Reset Password button. If you are still unable to resolve your log in problem, please contact firstname.lastname@example.org.
Ads can have from one to three images in them depending on the Ad Style template you select. Our One-Click AdCreator typically pre-selects three images from your media library populated dynamically using your social and website images and our image library. You can hover over images in your library to select and reorder your ad images. Alternatively, you can select "upload more images" to add others from your PC, other websites or for more from the iPromote media library. Note, in the case of multi-image Ad Style templates, the last image selected will be the final image in the ad.
One-Click AdCreator looks for the best images to illustrate your promotion. If your images aren't in the proper dimensions to fit in the ad they can get cropped or resized and that can cause undesired effects. The ad uses three images that are 360 pixels wide by 225 pixels high. If you have a photo editing program like Photoshop, Paint Shop Pro, GIMP, or Microsoft Paint you can open the image you want to use in your ad and resize or crop it to 360 x 225 so that it fits perfectly in your ad. You can then upload the new image manually by clicking the ‘upload more images' link and selecting 'My Drive'. In addition, you can also select the 'Stock Library' link to search from over 11.5 million images to find the one that best represents your business. Lastly, click the 'My Website' link to enter the URL of another webpage on your site and we’ll fetch images from there.